Return & Refund Policy
Beleid voor retourneren en terugbetalen
Not satisfied? No problem.
We want you to be confident in your purchase. If something is not right, we will make it right.
14-day return window
Under EU consumer protection law, you have 14 days from delivery to return unused, unopened products for a full refund. No questions asked.
How to return
- E-mail [email protected] with your order number
- We will send you a return address and instructions within 24 hours
- Ship the product back in its original sealed packaging
- Refund is processed within 5 business days of receiving your return
Conditions
- Products must be unused and in original sealed packaging
- Return shipping is the buyer’s responsibility
- Opened or partially used products cannot be returned unless defective
Damaged or defective products
If you receive a damaged or defective product, contact [email protected] within 48 hours with photos. We will replace the product at no cost or issue a full refund including original shipping.
Refund method
Refunds are returned to your original payment method (iDEAL, card, PayPal, Klarna). Processing typically takes 3–5 business days depending on your bank.